Maintaining quality of work life for its employees is an important concern for the any organization. The grievance handling procedure of the organization can affect the harmonious environment of the organization. The grievances of the employees are related to the contract, work rule or regulation, policy or procedure, health and safety regulation, past practice, changing the cultural norms unilaterally, individual victimization, wage, bonus, etc.
Here, the attitude on the part of management in their effort to understand the problems of employees and resolve the issues amicably have Letter probability to maintain a culture of high performance. Managers must be educated about the importance of the grievance process and their role in maintaining favorable relations with the union. Effective grievance handling is an essential part of cultivating good employee relations and running a fair, successful, and productive workplace. Positive labor relations are two-way street both sides must give a little and try to work together. Relationship building is key to successful labor relations.
The key elements of the grievance handling procedure are:
Impartiality: If you make a complaint, it will be investigated in a fair and impartial manner. No judgements or assumptions will be made, and no action will be taken until the investigation is complete. If a complaint is made against you, your rights will be protected and you will be given an opportunity to tell your side of the story.
Confidentiality: If you do make a complaint under this Policy, the details will remain confidential. The only people who will have access to information about the complaint will be the person making the complaint and the investigators. All employees involved in an investigation, in any capacity, must maintain strict confidentiality with regard to all aspects of the process. Failure to do so will result in disciplinary action, including possible termination.
No victimization: If you make a genuine complaint you will not suffer in any way as a consequence. Management will ensure a person who makes such a complaint is not victimized in any way.
Timeliness: Each complaint will be finalized within as short a period of time as possible. In the case of complaints, all information will be passed on to the relevant Manager immediately. The complainant will receive a progress report within two working days of having lodged the complaint.
There are around 19 causes of employee grievances that have been outlined.
- Continuity of service.
- Disciplinary action.
- Medical Benefits.
- Nature of job.
- Acting promotion.
- Recovery of dues.
- Safety appliances.
- Condition of work.
The effects of grievance are the following:
- Low quality production.
- Increase in cost of production per unit.
- Increase in wastage of material, spoilage leakage of machinery.
- Increase in the rate of absenteeism and turnover.
- Reduced level of commitment, sincerity and punctuality.
- Reduced level of employee morale.
- Increase in the rate of accidents.
- Increase in discipline cases.
- Increase in unrest and thereby machinery to maintain industrial peace.
- Increase in degree of supervision and control.