Discuss the various factors to be looked upon while telecommunication planning.
The values of operational efficiency, business effectiveness, and organizational innovation will not happen, without careful planning by management. First, an organizational strategy for telecommunications must be created that is, top management must decide how much of the organization’s.strategic business vision and strategic business goals depend on the use of telecommunications technology. Finally, telecommunications architecture must be developed. This is a master plan for building an integrated telecommunications capability that supports business operations, managerial decision-making, and strategic organizational objectives. The telecommunications architecture is therefore a. technical blueprint that outlines the design of an integrated telecommunications capability for attaining the business objectives of the organization.
Telecommunications Criteria and Managerial Concerns.
The telecommunications architecture of a firm must be designed to meet several fundamental criteria. There are at least six major criteria managers should use to evaluate the adequacy (or inadequacy) of their organization’s telecommunications architecture and its implementation. The criteria outlined in Figure can also be used by a manager to evaluate the success (or failure) of the organization’s current use of telecommunications technology These criteria indicate fundamental areas of potential problems and opportunities that must concern end user managers as they participate in telecommunications network decisions.
Intergrability: Can we deliver many types of services to each end user workstation through our present or proposed telecommunications networks? For example, can we provide voice, data, image, and video communications to each workstation? Without such capabilities, an organization will be crippled by the opportunities lost because of its inability to meet present and future end user needs, and the high costs of future efforts to rectify this situation.
Connect-ability: Can our end users, customers, suppliers, and others access our telecommunications system cheaply and simply, without having to add special equipment? Connectivity is the more popular term in the information systems industry to describe the degree to which hardware, software, and databases can be easily linked together in a telecommunications network.
Share-ability: Can our information systems share hardware, software, and data resources with each other? For example, can our sales transaction processing system easily share data with our market research system and our manufacturing planning system? Only the proper use of telecommunications technology can provide the benefits to management of sharing data and other resources.
Phase-ability: Can we build an integrated telecommunications system with a high degree of connectivity and share-ability using an incremental process? Can we extend the range of telecommunications services to end users in stages? Or must we scrap what we have and start all over again in one giant step? This capability is crucial in helping a firm finance expensive telecommunications technology with a minimum of disruption to end users and customers.
Availability: Are the telecommunications hardware, software, services, and standards we need to availability support our business objectives available now or in the near future? Telecommunications is notorious for its lack of established and accepted standards (though standard protocols and network architectures are being developed). Thus, in order to make decisions about telecommunications, managers are forced to make assumptions about the direction of emerging standards.
Reliability and Security: It is our present or proposed telecommunications architecture reliable and secure? Telecommunications networks frequently are complex to design, implement and operate. They often do not quite work. New ones may work, but horrendously inefficiently. If a telecommunications system is not reliable, how can vital business services such as online customer access be possible?